WE HELP YOU IMPROVE PRODUCTIVITY

Manage your organization, save your time and focus on your core business.

Products

We Build Tools For You

SOFTEKA

Discover Softeka intuitive features built to shape and set in motion your daily business processes. Management, Professionals, Customers can enjoy the most collaborative from one platform

CUSTOM DEVELOPMENT

We are implementing your ideas into a working application

AUTOMATION

Automation of your business processes to maximize efficiency and costs

WEB PRESENCE

Custom website development including hosting and integration

SOFTEKA

Get Modules You Need Within Single Platform

Get an answers from the platform like the ones bellow :

Who is having oncall duty?
What is my overtime? Is my timesheet approved?
Is my Planned work request approved?
What is the ticket status with ticket number #, and who is handling it?
Who is reponsible for this system?
How many tickets are per system?
Is SLA achieved?

Softeka Modules

Features

What You Get

Responsive Web Apps

Full Customization

World Class Support

3rd Party Support

Updates & Fixes

User Roles

Robust Documentation

Built In Analytics

Get Started

" ALL EMPLOYEES TIMESHEETS AND APPROVALS FINISHED FOR LESS THEN HALF AN HOUR!"

Operational Activities.

"WE GOT HIGHER QUALITY OF SERVICE AND IMPROVE CUSTOMER CARE CAPABILITIES!"

PM and ITSM

"WE IMPROVE THE PROBLEM / ACCIDENT / CASE / ISSUES HANDLING"

ITSM

“ALL EMPLOYEES TIMESHEETS AND APPROVALS FINISHED FOR LESS THEN HALF AN HOUR!”

As Manager we needed to solve the pain point of managing approvals for various O&M NOC Operational Activities and also Monthly timesheets including internal and contract employees. The modules like Operational Activities, Approvals and Timesheet

“WE GOT higher quality of service and improve customer care capabilities!”

Softeka Service Assurance suite is built to address the needs of both NOC and CS teams, helping them achieve their goals and collaborate more effectively. KPI, Traceability & Auditing were improved by using ITSM modules.

“We Improve the PROBLEM / ACCIDENT / CASE / ISSUES HANDLING”

They benefit from the solution’s ability to organise and track all of the issues on day to day business. Involved teams across the NOC Customer organisation and Vendor Customer Support Organisation can also share their on-call calendars and track the operational activities